PennKey Recovery Service

Getting Started (By proceeding you agree to adhere to the University of Pennsylvania acceptable use policy.)

The new PennKey Self-Service Password Reset (SSPR) application (formerly Challenge-Response) allows you to easily reset your own PennKey password using only a pre-registered personal (non-Penn) email address and cell phone number. You must have previously enrolled in SSPR and registered your personal contact information to use this application. Please select from the options below:

• Retrieve Forgotten Username
• Reset Known Password
• Reset Forgotten Password (Recovery)
• Enroll in PennKey Self-Service Password Reset (SSPR) or Modify Your Profile